The main role of a customer service representative involves solving customers’ problems and keeping them happy. Though the companies offer extensive training for this, it is equally important for the candidate to possess the right attitude and skills. Hence, while preparing a CV for the position of a customer service representative, you should ensure that you highlight the skills expected for this position. Given below is an example CV for customer service representative.

Sample resume template for customer service representative

Name: _______________________

Address: ______________________

Phone: _______________________

Email: ________________________

Career Objective

To seek a career as a Customer Service Representative in a leading business organization and use my skills and knowledge to increase the customer base of the organization I work for.

Educational Qualification

Degree in _____________ from ________________

Courses and Certifications

• Email support training
• CRM
• Call handling and soft skills development course
• Sales Lead Generation

Strengths

• Attitude to serve
• Confidence in taking irate and frustrated calls
• Strong interpersonal skills
• Fluency in the spoken and written English
• Proficiency in MS Office, CRM and Talisma
• Good in multitasking
• Team player and leadership skill

Experience

Worked as Customer Service Representative in ______________________ from ____________ to ___________

Responsibilities:

• Take customer calls and resolve their issues
• Take up a complaint in the CRM system wherever required as per company policy
• Meet targets in terms of speed, volume, issue resolution, customer satisfaction, etc.
• Cross sell company products
• Route queries to designated departments

Personal information

Marital Status: Married, with _______ children

Date of Birth: _________________

Interests: Playing chess, watching movies, internet surfing